Julianne began her career at P&A in 1996 and is the driving force behind our operational processes and procedures. She has extensive experience in management, administration, compliance, customer service and quality control. Julianne’s passion for delivering a positive customer experience is evident in how she keeps P&A focused on providing quality customer service from every level. In 2007, Julianne was appointed Vice President of Operations, where she currently oversees various administrative departments and provides additional support to IT and Sales. She is responsible for the management, development and continuous improvement of P&A’s operational productivity across all administrative areas. A graduate of SUNY Buffalo State, Julianne is also a member of the Society for Human Resource Management (SHRM).