2FA for P&A Participants
As a P&A plan participant, there may be times when you need to upload a claim or submit documentation for an existing claim. Here are some helpful guidelines on how to upload a claim accurately – and get your reimbursement faster!
First, let’s review how to log into your account.
To upload a claim, log into your P&A account from your computer or tablet. (You can also log into your account from our mobile app.) Locate the Member Tools tab at the top of the page. Select Upload Claim/Documentation.
Choose your claim type: new claim, claim response or debit card documentation.
Pro Tip: If you’re unsure what option to select, hover your mouse over the upload type. A description will display. See screen shots below.
Now that you’ve successfully logged in, below are instructions on how to upload different types of claims.
You’ll be asked to provide a claim response if:
To provide a claim response, please do the following:
If you need to submit documentation for a claim, follow the steps below.
When you use your P&A Benefits Card, you occasionally may be asked to provide supporting documentation of your purchase. This helps ensure that your plan is in compliance. Examples of acceptable supporting documentation include:
P&A Group’s Participant Support Center is here to assist. Agents are available Monday – Friday, 8:30 a.m. – 10:00 p.m. ET. Give us a call at (716) 852-2611 or chat with us securely through online live chat.