COBRA Billing & Premium Specialist
Department:
Group Insurance
Status:
Full-time (Williamsville)
Pay Range:
$18 - $22/hour
Scope/Impact
We’re looking for a detail-driven COBRA Billing & Premium Specialist who thrives in a fast-paced environment and understands the importance of accuracy, responsiveness, and regulatory compliance. In this role, you’ll provide COBRA and Direct Billing services to clients and participants while ensuring full compliance with federal and state regulations.
Key Responsibilities
- Manage and administer an assigned COBRA case load from start to finish.
- Serve as a primary point of contact for clients, brokers, insurance carriers, TPAs, and participants via phone and email.
- Research, troubleshoot, and resolve participant account issues with professionalism and urgency.
- Process and maintain participant account updates, benefit changes, and payment allocations accurately.
- Ensure timely and precise communication of participant changes to insurance carriers and clients.
- Oversee open enrollment processing, including rate updates, benefit changes, carrier updates, and participant invoicing.
- Support Customer Service and Data teams with plan-related questions and escalated matters.