Retirement Plan Administrator II

Department: Retirement

Status: Full-time

Scope/Impact

The Retirement Administrator II position is responsible for performing complex administrative duties related to defined contribution pension plans such as 401(k), profit sharing, money purchase pension plans, 403(b), Davis-Bacon, etc. to maximize quality, quantity, cost-effectiveness, profitability, and total customer/client satisfaction.

Effective performance of all duties and responsibilities of the position will ensure accurate and timely completion of required tasks and compliance with required timelines.

Key Responsibilities:

Coordinates and administers assigned complex caseload to ensure optimal client/customer satisfaction through proper interpretation of the plan document and all plan provisions
Assists in the preparation and execution of plan documents such as original and amended plan text, SPD’s ancillary polices and required notices when applicable
Frequent contact with clients and their representatives to interpret and convey complex concepts, plan design provisions in a clear and logical manner
Prepares several types of spreadsheets for client review
Performs all necessary ADP/ACP, 415, 410(b) testing, and all other required compliance testing, paying special attention to detail
Resolves administrative problems with clients, plan representatives and plan participants in a timely and accurate manner
Prepares and delivers to clients all required reports, such as annual valuations, participant statements, Form 5500 reports, etc. in a timely and accurate manner
Performs all phases of case recordkeeping, distribution, and loan procedures in accordance with the plan provisions, government regulations, and departmental procedures
Initiates related accounting functions such as billing, reconciliation, and plan funding
Initiates and maintains records and retrieval methods that are following governmental and departmental policies
Mentors team members and helps build their knowledge and understanding of various aspects of the role and industry
Assists the department manager in the training of new administrators, administrative assistants, and support personnel when required

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Minimum Requirements

Bachelor’s degree and/or equivalent work experience required
3-4 years of defined benefit plan administration and manual calculation experience; for a variety of
plan types (401(k), 403(b), profit sharing, Davis Beacon)
Experience with Schwab or FTWilliams a plus
Industry designations a plus

Skills/Knowledge/Competencies

Must be able to analyze, interpret, evaluate, and apply departmental policies, procedures, and administrative practices, recognize potential for client and company exposure, and be creatively involved in formulation of solutions.
Strong computer skills, including Microsoft Office. Expert level Excel skills required.
Solid oral and written communication skills with ability to convey one’s message with diplomacy and tact
Proven ability to effectively manage multiple priorities utilizing effective organizational and time management practices
Self-starter with the ability to work independently in a fast-paced environment with critical deadlines
Ability to develop and maintain positive relationships with both internal and external customers
Strong attention to detail
Comfort working in a results-driven team environment
Ability to apply critical thinking skills to provide solutions to problems and administration of assigned plans

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