Client Support Specialist

Are you passionate about helping people and delivering exceptional customer experiences? We’re looking for a Client Support Specialist to manage and support employee benefit plans, including FSA, HRA, HSA, DCA, Parking, Transit, and Lifestyle/Wellness programs. In this role, you’ll play a key part in ensuring our clients and their employees have smooth, accurate, and timely plan administration.

Key Responsibilities

• Provide outstanding customer service and support to clients and participants.
• Assist clients in understanding plan documentation and compliance requirements.
• Collaborate with sales and new business teams to improve client experience.
• Prepare client reports and reconcile administrative data accurately.
• Monitor payroll files and ensure timely deposits and recordkeeping.
• Investigate and resolve client and participant inquiries, escalating issues as needed.
• Perform IRS non-discrimination testing and internal operational audits.
• Maintain accurate records and keep management informed of any critical issues.
• Support cross-functional teams to ensure seamless service delivery.