Participant Disruption Update FAQs
Updated as of May 20, 8:30 p.m. EST:
P&A’s team is working diligently on fully restoring our services as soon as possible. Please check back here for frequent updates.
Below is an FAQ page to help answer common questions and provide more insight into how this impacts your account(s). Thank you for your patience during this technology disruption.
What happened?
P&A has experienced a system infrastructure disruption that impacted our MyBenefits portal, Participant Support Call Center and mobile app for non-HSA participants. P&A remains open and is working persistently to resume normal business operations.
Can I log into my P&A account?
Please refer to the “what to expect” section below.
When will the Participant Support Center be available?
Our team continues to work swiftly and methodically on a full restoration as soon as possible. We understand the challenges and inconvenience this has caused our account holders, and we deeply apologize for the frustration this disruption has caused you.
Reimbursement Account-Specific Inquiries
Are my funds safe?
Yes, your funds are secure. P&A’s banking partners have not been impacted by this disruption.
Is my P&A Benefits Card still active?
Yes. The disruption has NOT impacted your P&A Benefits Card, and you can continue to use it to purchase eligible plan expenses if you have an available balance.
I’m an HSA participant – am I still able to access my account?
Yes, you can still log into your P&A HSA through the P&A HSA Mobile App. To download the app from Google Play or the App Store, please search “P&A HSA Mobile App.”
Are my funds still available?
Yes, the disruption has not affected your account balance. Additionally, if you have a P&A Benefits Card, your funds are currently available on your card.
I received a request for debit card documentation, but I was unable to submit the requested documentation during the outage. How will this impact my account?
If you received a request for documentation from May 20, 2026, onward, you would have an additional 30 days to provide the requested documentation.
Can I submit a claim?
Please refer to the “what to expect” section below.
Transit-Specific Inquiries
Will P&A allow transit claims to be submitted for reimbursement?
Yes.
COBRA-Specific Inquiries
Will my active COBRA coverage be affected?
No; your coverage with the carrier(s) remains the same.
If I can’t pay for my coverage online, how else can I pay? Will I be termed for late payment?
There is a 30-day grace period for COBRA premium payments. Your payment can be submitted by check or MO and mailed to:
P&A Group
Dept. #652
P.O. Box 8000
Buffalo, NY 14267-8000
I’ve already received my packet; how do I enroll in COBRA?
You can mail or email your COBRA packet.
Mail: P&A Group
Dept. #652
P.O. Box 8000
Buffalo, NY 14267-8000
Email: cobra@padmin.com.
How can I contact a COBRA Specialist if the Participant Support Center is not available?
To connect with a COBRA Specialist during this time, please email cobra@padmin.com.
What to Expect Next
Restoration sequence is as follows and we will notify you as updates become available:
| Service | Status |
| Public website | Available |
| P&A HSA mobile app | Available |
| P&A MyBenefits mobile app | Coming soon |
| P&A MyBenefits portal | Coming soon |
| Submit claims | Coming soon |
| COBRA enrollment | Coming soon |
| Self-service via phone | Coming soon |
| Participant Support Center | Coming soon |