Participant Support Specialist
Department:
Call Center
Status:
Full-time (Williamsville)
Pay Range:
$16.50 - $22.50/hour
Scope/Impact
Are you ready to make a real difference? As a Participant Support Specialist at P&A, you’ll often be the first point of contact for our customers and participants—playing a crucial role in shaping their experience with our organization. If you’re passionate about helping people, solving problems, and growing your career in a fast-paced environment, this could be the perfect opportunity for you!
Training & Schedule
- Training Hours: 8:30 AM – 5:00 PM EST (~6 weeks)
Key Responsibilities
- Answer incoming calls and chats, accurately interpreting questions and providing effective solutions.
- Guide participants on plan terms, content, and eligibility while staying compliant with all regulations.
- Ensure privacy and data protection, maintaining HIPAA compliance for every interaction.
- Follow up with participants or administrators via phone or email to resolve outstanding issues.
- Log all calls and chats in Flex Connect, keeping detailed, professional documentation.
- Always bring your A-game to phone and chat interactions with clear communication, excellent spelling, and grammar.