Employer Disruption Update FAQs
Updated as of May 26 at 1:45 p.m. EST.
P&A’s team is working diligently on fully restoring our services as soon as possible. Please check back here for frequent updates. Thank you for your patience during this technology disruption.
Client Updates
- P&A has created a special participant FAQ page to address common questions. The URL for this participant page is: https://padmin.com/participant-disruption-update-faqs/.
- P&A has tripled the size of our file processing team to swiftly work through submitted files.
- Automated COBRA submission is now available.
What to Expect Next
Restoration sequence is as follows and we will notify you as updates become available:
Employer Updates
| Service | Status |
| Contribution and enrollment files via SFTP | Available |
| HR Connect Portal | Available |
| Eligibility file processing via HR Connect | Available |
| All file uploads via HR Connect | Available |
Participant Updates
| Service | Status |
| Public website | Available |
| P&A HSA mobile app | Available |
| P&A MyBenefits mobile app | Available |
| P&A MyBenefits portal | Available |
| Submit claims | Available |
| COBRA enrollment | Available |
| Self-service via phone | Available |
| Participant Support Center | Available |