Customer Service Representatives

Title: Customer Service Representative
Department: Call Center
Status: Full-time & Part-time

Responsibilities

  • Answer incoming calls from participants
  • Provide account status and information
  • Assist in guiding participants through our website
  • Support claims department when needed
  • Responsible for responding to participant's questions via "Live Chat" 
  • Respond to participants' questions that get posted to our website

Requirements

  • Associates degree and 2-4 years call center experience
  • Exceptional and effective customer care attitude
  • Detail oriented and friendly
  • Ability to multi-task in fast-paced environment
  • Excellent verbal and written communication skills
  • Conflict resolution skills
  • Spanish speaking a plus
  • Ability to swiftly maneuver through multiple systems and databases
  • Mentor and train other team members