Flex Administrative Assistant

Title: Flex Administrative Assistant
Department: Flex
Status: Full-Time (non-exempt)


Under direct supervision, the Flex Administrative Assistant performs semi-complex administrative duties, customer service, and data entry related to flex administration to maximize quality, quantity, cost-effectiveness, profitability and total customer/client satisfaction. This role is responsible to ensure compliance & operational risk controls are in accordance with company policy and rules and regulations established under Sections 125, 129, 132 and 105(h) of the Internal Revenue Code.

Essential Functions

  • Perform administrative record keeping procedures in accordance with plan specifications, departmental procedures & Section 125, 129, 132, 105(h) plan guidelines;
  • Coordinate online enrollment setup for both administrative and implementation teams; Set up online enrollment software parameters specific to each client’s plan document details;
  • Assist clients with online enrollment review;
  • Monitor, research and correct out of balance accounts for both the Employer and Plan participants as required per department policy;
  • Process participant enrollments, terminations and changes reported by employers;
  • Provide support to administrators by responding to emails, forwarding payrolls, changes, files in their absence;
  • Organize and prioritize large volumes of information and responds to regularly occurring requests for information;
  • Protect sensitive client and participant account information by ensuring documents, computers, files, and all confidential matters are appropriately handled pursuant to P&A policy and guidelines;
  • Resolve any/all identified issues promptly & escalate concerns to the Flex Administrator(s) and/or department management;
  • Assist Customer Service Department with related questions and issues as needed;
  • Performs other administrative duties as assigned.

Minimum Requirements

Education & Experience

  • High School Diploma or Equivalent Work experience plus a minimum of 1-2 years of customer service in non-retail/food service environment
  • Experience with/Understanding of Section 125, 105(h), 129, 132 plans is a plus


  • Solid oral and written communication skills with ability to convey one’s message with diplomacy and tact
  • Ability to effectively interact, present information, and respond to questions from customers, colleagues and management
  • Ability to effectively manage multiple priorities utilizing effective organizational and time management practices
  • Self-starter with the ability to work independently in a fast-paced environment with critical deadlines
  • Ability to interact with all levels of management and team members
  • Strong attention to detail
  • Intermediate knowledge of Word, Excel and Outlook
  • Working knowledge of alternative support systems used within P&A Group