File Processing Specialist – COBRA

Department: Group Insurance
Status: Full-time


The File Processing Specialist will be responsible for performing data file processing of COBRA and Premium Billing accounts. The File Processing Specialist will ensure files are received and processed accurately and timely and will communicate file format or data integrity issues.


Key Responsibilities

  • Respond and resolve file feed problems with client, broker, sales associate, provider representatives
  • Participate in maintenance responsibilities, such as production monitoring, file maintenance, and tracing where files are in the lifecycle
  • Manage file, email and phone requests within Performance Guarantees and standard operating procedures
  • Process various types of file layouts in internal systems for client or internal needs
  • Continuously work with existing clients in updating or correcting file feeds
  • Perform file imports and reconcile results to assure accuracy