Client Support Specialist – Reimbursement Accounts

Department: Reimbursement Account Services
Status: Full-time


The Client Support Specialist is responsible for ensuring seamless benefits administration for our customers and clients. The Client Support Specialist will be responsible for day-to-day administration, service delivery of employee benefit plans, including reimbursement plans such as Section 125, 129, 132, and 105(h).


Key Responsibilities

  • Administers all reimbursement account programs, including but not limited to FSA, DCA, Parking, Commuter, MERP/HRA, Lifestyle account
  • Administers assigned case load to ensure optimal client/customer satisfaction and performs all phases of case record keeping procedures
  • Performs all necessary discrimination tests
  • Review daily flex claims and claim queues to ensure accurate and timely participant reimbursement
  • Responsible for providing excellent customer service by responding to emails, and voicemails within P&A’s established standards
  • Monitors and tracks accounting related functions such as disbursement check register, billing, month-end reporting
  • Reconciles and monitors the posting of employer deposits, accounting for all changes, terminations, and new hires