Client Support Specialist – Reimbursement Accounts

Department: Reimbursement Account Services

Status: Full-time

Scope/Impact

The Client Support Specialist is responsible for ensuring seamless benefits administration for our customers and clients. The Client Support Specialist will be responsible for day-to-day administration, service delivery of employee benefit plans, including reimbursement plans such as Section 125, 129, 132, and 105(h).

Key Responsibilities

Administers all reimbursement account programs, including but not limited to FSA, DCA, Parking, Commuter, MERP/HRA, Lifestyle account
Administers assigned case load to ensure optimal client/customer satisfaction and performs all phases of case record keeping procedures
Performs all necessary discrimination tests
Review daily flex claims and claim queues to ensure accurate and timely participant reimbursement
Responsible for providing excellent customer service by responding to emails, and voicemails within P&A’s established standards
Monitors and tracks accounting related functions such as disbursement check register, billing, month-end reporting
Reconciles and monitors the posting of employer deposits, accounting for all changes, terminations, and new hires

Apply Now

Minimum Requirements

Associate’s degree required; bachelor’s degree preferred
1 – 2 years of Reimbursement Account Services experience is required
Intermediate knowledge of Microsoft Office Skills – Excel, Word, Outlook
Excellent problem-solving skills with high attention to detail
Solid oral and written communication skills
Comfortable working in a result driven team environment
Self-starter with the ability to work independently in a fast-paced environment with critical deadlines
Strong attention to detail, ability to prioritize and use time management skills and ability to work independently with critical deadlines.

An Equal Opportunity Employer.

Apply Now