Client Support Specialist II – Reimbursement Accounts

Department: Reimbursement Account Services
Status: Full-time
Pay Range: $20.00 - $24.00/hour
Minimum of 2 years of Reimbursement Account Services experience is required Associates Degree required; Bachelor’s Degree preferred Intermediate knowledge of Microsoft Office Skills – Excel, Word, Outlook Excellent problem-solving skills with high attention to detail Solid oral and written communication skills Comfortable working in a result driven team environment Self-starter with the ability to work independently in a fast-paced environment with critical deadlines Strong attention to detail, ability to prioritize and use time management skills and ability to work independently with critical deadlines.


The Client Support Specialist II is responsible for ensuring seamless benefits administration for our customers and clients with more complex plan designs. This position will handle the day-to-day administration and service delivery of employee benefit plans, including reimbursement plans such as Section 125, 129, 132, and 105(h).


Key Responsibilities

  • Administers all reimbursement account programs, including but not limited to FSA, DCA, Parking, Commuter, MERP/HRA, Lifestyle account.
  • Administers assigned case load to ensure optimal client/customer satisfaction and performs all phases of case record keeping procedures.
  • Performs all necessary discrimination tests.
  • Review daily flex claims and claim queues to ensure accurate and timely participant reimbursement.
  • Responsible for providing excellent customer service by responding to emails, and voicemails within P&A’s established standards.
  • Monitors and tracks accounting related functions such as disbursement check register, billing, month-end reporting.
  • Reconciles and monitors the posting of employer deposits, accounting for all changes, terminations, and new hires.